Privacy Policy

Privacy Policy

Sonu Group Cleaning Services respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website or use our cleaning services in Melbourne, Victoria.

By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us when you contact us, request a quote, make a booking or use our cleaning services.

This information may include:

2. How We Collect Information

We may collect information through our website, enquiry forms, telephone calls, email, online bookings, social media platforms and direct communication with our customers.

We may also collect limited technical information automatically when you visit our website, such as browser type, device information, IP address and general website usage information.

3. How We Use Your Information

Sonu Group Cleaning Services may use your personal information for legitimate business purposes, including:

4. Marketing Communications

From time to time, we may use your contact information to provide information about our services, special offers or promotions where permitted by applicable law.

You may request to stop receiving marketing communications at any time by contacting us or using the unsubscribe option included in applicable electronic marketing messages.

5. Sharing Your Information

Sonu Group Cleaning Services does not sell or rent your personal information to third parties.

We may share information where reasonably necessary to operate our business or provide our services. This may include trusted service providers such as payment processors, technology providers, accounting services, website providers or other contractors.

We may also disclose information where required or authorised by law, regulation, court order or another lawful request.

6. Website and Third-Party Services

Our website may use third-party services such as website hosting, analytics, online forms, payment services, maps, social media platforms or other technology providers.

These third parties may collect or process information in accordance with their own privacy policies. We recommend reviewing the privacy policies of third-party services you use through our website.

7. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour and enhance the user experience.

Cookies may help us understand which pages are visited and how visitors interact with our website. You can generally manage or disable cookies through your web browser settings.

8. How We Protect Your Information

We take reasonable steps to protect personal information against misuse, loss, unauthorised access, modification or disclosure.

Appropriate administrative, technical and organisational measures may be used to help protect the information we hold.

However, no method of transmission or electronic storage can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted through the internet.

9. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records and meeting legal, accounting or regulatory requirements.

When personal information is no longer required, we may securely delete, destroy or de-identify it where appropriate.

10. Access to Your Personal Information

You may request access to personal information we hold about you, subject to applicable laws and any permitted exceptions.

We may need to verify your identity before providing access to personal information.

11. Correcting Your Information

If you believe that the personal information we hold about you is inaccurate, incomplete or out of date, please contact us and request that the information be corrected.

We will take reasonable steps to correct information where required under applicable privacy laws.

12. Data Breaches

If we become aware of a data breach involving personal information, we will assess and respond to the incident in accordance with applicable Australian privacy laws and regulatory requirements.

Where notification is legally required, affected individuals and relevant authorities will be notified as required by law.

13. Children's Privacy

Our services and website are not specifically directed towards children. We do not knowingly collect personal information from children without appropriate consent.

14. External Links

Our website may contain links to external websites operated by third parties. Sonu Group Cleaning Services is not responsible for the privacy practices, content or security of external websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

15. Privacy Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we can investigate and attempt to resolve your concern.

We aim to handle privacy complaints fairly, promptly and confidentially.

16. Australian Privacy Law

Sonu Group Cleaning Services aims to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable to our business.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality, services or applicable legal requirements.

Any updated Privacy Policy will be published on this website. We encourage visitors to review this page periodically.

18. Contact Us

If you have questions about this Privacy Policy, wish to request access to your information, request a correction or make a privacy complaint, please contact Sonu Group Cleaning Services.

Last Updated: 9 August 2026